Kingster Replacement Policy
At Kingster, we are committed to providing high-quality tech products and excellent customer service. If you encounter an issue with a product you've purchased from us, we offer a straightforward replacement policy as outlined below.
Eligible Products
This policy applies to the following product categories purchased directly from Kingster:
- External Hard Disk Drives
- Laptop Internal Hard Disk Drives
- Security Cameras
- RAM Modules
- Processors
- Other electronic accessories as listed on our website
Replacement Conditions
To qualify for a replacement:
- The product must be within the warranty period.
- The defect must not be caused by misuse, physical damage, improper installation, or unauthorized modification.
- The product serial number must be intact and match our records.
Replacement Process
-
Initiate a Request:
Contact our customer support via [support@kingster.info or +91 88665 13744] and provide:- Order details
- Description of the issue
- Photos or videos (if applicable)
- Ship the Product to Us: Once approved, send the product to our service center at your own shipping cost. Ensure secure packaging to avoid damage.
- Inspection & Approval: Our technical team will inspect and verify the issue. If approved, we will dispatch a replacement within 3–5 business days.
- Replacement Shipment: We will cover the shipping cost for the replacement product.
Important Notes
- Replacement is subject to stock availability.
- If a replacement is not available, a product of equal value or a refund may be offered at company discretion.
- Products sent without prior communication or approval will not be accepted.
Non-Replacementable Items
- Opened or used products (except for defective items)
- Items missing original packaging, manuals, or accessories
- Items with missing serial numbers, labels, or tampered warranties
- Software, licenses, or digital downloads
- Products damaged by misuse, mishandling, or modification
Contact Us
For any questions or support, please contact:
- Email: support@kingster.info
- Phone: +91 88665 13744